The 2018 Organizational Assessment for Growth and Effectiveness will include a detailed assessment of the overall administrative organizational and operational structure, technology and business practices for both central and distributed support/shared services throughout all of UT Health San Antonio.

The project is designed to review all departments, support services and functions in the entire organization to evaluate and maximize use of resources. Achieving greater effectiveness and efficiency will allow us to compete more effectively, grow faster and sustain our mission for the long-term — all within the increasingly complex and constrained environments of education, research and healthcare.

To accelerate these improvement efforts, UT Health San Antonio has engaged Huron Consulting Group in this endeavor. Huron is a leading provider of higher education consulting services and works on similar projects with numerous complex institutions like ours.

Promoting the development of solutions using input from as many people as possible in our organization is important so the assessment is engaging a wide array of stakeholders throughout UT Health and is soliciting perspectives on administrative, support and management functions. Stakeholders representing each area of the organization will engage in the development of relevant, actionable solutions in our organizational structure, talent management initiatives, technology application, and business process design.

The intent of the discussion will be to help us understand the support needs at all levels of the organization focusing on several functions including, but not limited to:

• Departmental support (administrative assistants, other administrators)
• Research administration (research coordinators, research administrators)
• Academic support
• Finance (business administrators, accounting staff, other finance staff)
• Facilities
• Information technology
• Human resources
• Marketing and communications
• Practice plan support

This assessment will culminate in the last quarter of 2018 and include specific recommendations on ways our organization can become more efficient and easier to use. Making changes in how we operate will not be easy, as change is always difficult; however, modernizing our systems and processes is imperative for us to succeed in moving the university forward better positioning it  – and the incredible work we do – for success.

If you have ideas, suggestions or want to offer feedback, there are many ways to participate.

A dedicated email inbox has been setup as a resource for all questions, concerns, and general feedback. You can contact the project team at OrgGrowthEffectiveness@uthscsa.edu.

Project leadership is collecting feedback from stakeholders across the organization, including you! Please complete the short questionnaire (provided via the link below) with any relevant suggestions that you believe may contribute to this project’s success.  Click HERE to submit your feedback.

Please note that your responses are confidential. We have engaged Huron Consulting Group to help compile these results. While providing contact information is optional, it may be critical to allow your recommendations to be thoroughly analyzed and captured and allow opportunities for direct follow-up, if needed.

Additional Points of Interest

• This is an all-inclusive review of the organization to include all schools, units, areas, and departments evaluating administrative and operational structure, functions and roles as well as technology and business practices with the intent of discovering opportunities for greater effectiveness in how we operate. 
• To position the organization for growth of up to $175-200 million in five years, it is imperative we better understand the complete institutional infrastructure that will be required to deliver the talent, technology, business practices and processes in administrative as well as support/shared services to execute growth successfully.
• The outcome of this assessment is to provide numerous options for UT Health to consider that allows for an adjustment of its operating model to enable significant growth of the organization and the execution of its strategic plan in a more seamless and effective manner.
• The six-month assessment will engage numerous stakeholders across the university to ensure as much input as possible, so it is critical that committee members support the dialogue and communication about the initiative and the imperative nature of this work.
• The primary focus of the stakeholder discussions with Huron team members is to better understand what barriers our faculty and staff face when trying to get work done, primarily in administrative and operational functions, as well as in business processes.